Delete your Trainee account
Trainee is published by Aeternum. These instructions are available without an account.
Delete through the app or browser
- Open Trainee on your device or open the browser app’s Settings.
- Sign in to the account you want to delete. If you cannot sign in, use Forgot password? in the sign-in dialog or contact us below.
- In Settings → Your account, choose Delete account.
- Export your training first if you want a copy. Enter your current password and choose Permanently delete account.
Deletion requires authentication. Connected Strava cleanup must succeed before deletion completes; if it fails, the app reports the error and you can retry or contact us.
Request help or deletion by email
Email marcussen.business@hotmail.com with the subject Trainee account deletion request and the email address used for your Trainee account.
We must verify that the account belongs to you before removing it. Do not send your password, payment credentials or identity documents with the initial request.
Delete selected training data and keep your account
- For a completed workout or cardio activity, open Progress → Your activity journal, select the entry, then choose Delete → Confirm deletion.
- For a program, open Programs and choose Delete on its card. Archived programs also have a Delete control. Deleting a program does not delete completed workouts from your activity journal.
These controls remove the selected records while keeping your account. For signed-in accounts, allow synchronization to finish and check Settings for Account synced. Record identifiers and deletion markers remain to prevent removed records reappearing during synchronization. Older synchronization snapshots may remain until account deletion. Exported files and copies on other devices require separate handling.
If your training was recovered from the previous Trainee app, its original source records remain until account deletion. Deleting a recovered entry through the new app does not erase that source copy. Use the email request below to ask for removal of selected source records while keeping your account.
To request removal of selected data, email marcussen.business@hotmail.com with the subject Trainee training data deletion request, your account email address and the records or data you want removed. State that you want to keep your account. We must verify ownership before acting; do not send your password or payment credentials.
What deletion removes
Account deletion removes your Firebase sign-in account, cloud training records, authored community posts, comments and likes, friendships, reports you submitted, ranking entry and Trainee connection metadata. The local account cache is cleared on the device performing deletion.
A minimal hashed account deletion marker and timestamps remain to prevent delayed requests from recreating a deleted account. It contains no profile or training records, email address, raw account identifier or provider tokens.
Copies and subscriptions
Other devices, exported files, screenshots and copies held by other users require separate handling. Some identifiers in purchase verification, moderation history, shared connection controls, other users’ reports or block/mute preferences can remain outside the deleted account records. Service and store providers may retain their own operational or transaction records under their retention policies.
Deleting your Trainee account does not cancel an app-store subscription. Manage or cancel it separately in Google Play subscriptions or Apple subscription settings.
Guest training is stored on your device. Manage your device/app storage to remove guest records. Uninstalling the app or clearing browser storage does not delete a signed-in cloud account.